Terms of Service
Last updated: March 21, 2026
These Terms of Service ("Terms") govern your access to and use of the riivet platform, website, and related services (collectively, the "Service") provided by Automate HQ, Inc. ("Company," "we," "us," or "our"), a Delaware C-Corporation. By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Description of Service
riivet is a comprehensive customer relationship management (CRM) platform designed for the insurance restoration industry. The Service includes, but is not limited to: project management, LiDAR and photogrammetry scanning tools, AI-powered estimating, document generation and e-signatures, team messaging, analytics and reporting, automation tools, and business operating system features. The specific features available to you may depend on your subscription plan.
3. User Accounts
To access certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to: use the Service in any way that violates applicable laws or regulations; transmit any material that is defamatory, obscene, or otherwise objectionable; attempt to gain unauthorized access to any part of the Service; interfere with or disrupt the Service or servers connected to the Service; use the Service to transmit spam or unsolicited communications; or reverse engineer, decompile, or disassemble any part of the Service.
5. Intellectual Property
The Service and its original content, features, and functionality are owned by Automate HQ, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. You retain ownership of any data you upload to the Service.
6. Data Ownership and Usage
You retain all rights to your data uploaded to or created within the Service. By using the Service, you grant us a limited license to use, process, and store your data solely for the purpose of providing the Service to you. We will not sell your data to third parties. You may export your data at any time through the Service's export functionality.
7. Payment Terms
Certain features of the Service require a paid subscription. Payment terms, including pricing and billing cycles, will be presented to you at the time of purchase. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with reasonable notice. Failure to pay may result in suspension or termination of your access to paid features.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Automate HQ, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service. In no event shall our aggregate liability exceed the amount you paid us in the twelve months preceding the claim.
9. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
10. Indemnification
You agree to indemnify, defend, and hold harmless Automate HQ, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.
11. Termination
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Delaware.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised Terms.
14. Contact Us
If you have any questions about these Terms, please contact us at [email protected] or write to: Automate HQ, Inc., a Delaware C-Corporation.